If you have a question regarding a Blue Cross Blue Shield claim, contact the Blue Cross Blue Shield Member Service office at the phone number listed on the front of your ID card or call MIIA Health Benefits Trust at 1-800-374-4405
Participating providers will file claims for you. You may also call Member Service at the number on your ID card or MIIA Health Benefits Trust at 1-800-374-4405 to request a claim form. Send the completed form and an itemized receipt from your provider to the address listed on the claim form. To download a copy of the claim form, click here.
The first place to check is your Summary of Benefits. Materials are organized in general categories such as inpatient care, outpatient care, surgery, medical equipment, prescription drugs, etc. Virtually all questions are waiting to be answered with a quick check of your benefit materials. If you have remaining questions, you may contact the Blue Cross Blue Shield Member Service office at the number listed on your ID card or call MIIA Health Benefits Trust at 1-800-374-4405. When you call, it is important for you to know the specific type of service involved so that a representative can help.
A Subscriber Claim Summary is sent to explain how Blue Cross Blue Shield processed a claim. It is not a bill, and you should not send any payment to MIIA or to Blue Cross Blue Shield. If there is a balance listed, the health care provider will notify you of your responsibility. For more detailed information, please go to bluecrossma.com and click on MEMBER to visit MyBlue. If you have further questions, feel free to contact Member Service at the number listed on your ID card.
It is important to carry your ID card with you at all times. Your MIIA Blue Cross Blue Shield card is recognized around the world. If you lose your card and need a replacement, simply call Blue Cross Blue Shield Member Service. If you have a family plan, and have access to another family member's ID card, you can call the telephone number shown on your card. If you do not have access to another family member's card, you should call 1-800-782-3675.
Many times, when you receive a bill from your doctor, it is for your co-payment, co-insurance or deductible. These are common features of health plans. For example, some health plans require the member pay a share of the cost for an office visit and the rest is covered. If you have additional questions, the Blue Cross Blue Shield Member Service office can also help you. Please be sure to have your ID number, health care provider's name, and the date of service handy when you call. You may also call MIIA at 1-800-374-4405.