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Customer Service Excellence: Reaching Down Deep

Tags: Employee Assistance Program (Employees)

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.

Customer Service Excellence: Reaching Down Deep

Knowing how to provide such service in today’s fast-paced, highly stressed world can be difficult - today’s customers don’t always make it easy. Participants learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it.

Duration 60-120 minutes.

Contact your Risk Management Representative to discuss requests for specific programming

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