Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.
Knowing how to provide such service in today’s fast-paced, highly stressed world can be difficult - today’s customers don’t always make it easy. Participants learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it.
Duration 60-120 minutes.
Contact your Risk Management Representative to discuss requests for specific programming
Expert communicators are influential, productive, resourced, and get more of what they want and need. Sounds good, doesn’t it?
View Details
We've certainly heard it many times now, but our present pandemic has banished us from our comfort zones in ways we could have never imagined.
View Details
Each of us would like to be thought of as an employee who positively contributes not only to the bottom dollar, but also to the over-all workplace culture.
View Details
