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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence: Reaching Down Deep

Onsite

Tags: Employee Assistance Program (EAP)

Participants learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it.

Customer Service Excellence: Reaching Down Deep

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves. Knowing how to provide such service in today’s fast-paced, highly stressed world can be difficult - today’s customers don’t always make it easy. Participants learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it.

Duration 90-120 Minutes.

Contact your MIIA Risk Manager to discuss requests for specific programming.

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