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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Dealing with Difficult People: Enhancing Your Interpersonal Skills

Onsite

Tags: Employee Assistance Program (EAP)

Participants in this seminar learn and practice specific techniques for dealing with difficult people and situations.

Dealing with Difficult People: Enhancing Your Interpersonal Skills

From time to time, we all have to deal with people and situations that we find challenging. What we want to say and what we should say are often two very different things. The challenge is to control our own response and utilize strategies that help defuse and resolve the situation. Participants in this seminar learn and practice specific techniques for dealing with difficult people and situations.

Duration 60- 90 Minutes.

Contact your MIIA Risk Manager to discuss requests for specific programming.

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