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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Overcoming Departmental Divisions: Repairing Relations and Communication Between Departments

Onsite

Tags: Employee Assistance Program (EAP)

In this training, participants learn how to say “No” without causing offense, good techniques for staying calm in the face of even the worst workplace conflict, and how to listen so that you’re really hearing what’s going on.

Overcoming Departmental Divisions: Repairing Relations and Communication Between Departments

When most people think of “customer service,” they think of customers, clients, and people they serve outside their organization. But what about the customers you serve within your organization? Your co-workers, bosses, subordinates... are you doing everything you can to serve your internal customers with the same attention and attitude? Whether we're managers or an associate, we all serve each other. Our ability to do our jobs successfully depends on our ability to get along with each other on a professional level. In this training, participants will learn: how to say “No” without causing offense, good techniques for staying calm in the face of even the worst workplace conflict, and how to listen so that you’re really hearing what’s going on.

Duration 90-120 Minutes.

Contact your MIIA Risk Manager to discuss requests for specific programming.

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