This is a 4- part virtual training series for DPW Foremen/ Supervisors. MIIA Rewards credit will only be awarded for participation in the entire series. Commitment for all 4 sessions is required to participate.
Series dates- October 6, 13, 20, 27
Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera
SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION
Transitioning to foreman or supervisor
Stages of skill development
Supervising former co-workers
Developing self-confidence
SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES
Clarifying roles, responsibilities and expectations
Decision-making styles
Establishing credibility and trust
SESSION THREE: SUPERVISORY COMMUNICATIONS SKILLS
Communicating up, down and across your department
Good news, bad news and persuasive communication
Leadership communication
SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES
Dealing with challenging employees
Having difficult conversations
