When workplace accidents happen, our number one priority is to ensure that the injured employee quickly gets the most appropriate treatment. After that our emphasis shifts to monitoring and managing that care with a clear goal of helping the employee safely return to work within an appropriate amount of time.
Each incident is assigned a team consisting of a senior claims adjuster and a nurse case manager. It's a coordinated, personal approach that benefits workers while also helping to hold down claims costs.
All plans comply with Massachusetts’s statute requirements and rates, including experience modification calculations.
The sooner a senior claims adjuster and nurse case manager are able to respond to a work-related injury, the less of a strain the incident will place on both the employee and the employer.
We are committed to preventing accidents before they occur. Our experts regularly inspect work sites and offer suggestions and advice on how to make things safer. When appropriate, they also recommend employee training.
In the interest of our members, we must sometimes challenge unwarranted or exaggerated claims. Thanks in part to our training programs supporting greater diligence and responsiveness by member communities, we have been quite successful in pursuing these challenges.
As a nonprofit self-insurance pool, MIIA's Workers' Compensation Group offers significant discounts to offset costs. Our impressive record of dividends and other credits shows that our approach really does help reduce Workers' Compensation costs.