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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence : Reaching Down Deep

Online

Categories: Webinar

June 30th, 2020 2:00pm - 3:00pm Add to my calendar

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves. Knowing how to provide such service in today’s fast paced, highly stressed world can be difficult - today’s customers don’t always make it easy. Participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when we don’t feel like it.

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