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MIIA is a Membership Service of the Massachusetts
Municipal
Association

De-Escalation & Code of Conduct

Online

Categories: Webinar

October 19th, 2017 2:00pm Add to my calendar

In this webinar, we will explore key strategies for de-escalating high-conflict situations, while also looking at the value of a Code of Conduct in helping reinforce appropriate behavior among patrons - thus helping alleviate those difficult situations. 

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