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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence: Reaching Down Deep

Location: Wellesley Public Library The Wakelin Room, 530 Washington Street, Wellesley, MA 02481

Categories: Leadership/Management

October 26th, 2017 1:00pm - 2:30pm Add to my calendar

In this seminar, participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it. 

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Registration

This course is no longer accepting registrations because the date of this course has passed.