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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence: Reaching Down Deep

Location: Municipal Center, 10 Mechanic St, Bellingham, MA 02019

Categories: Leadership/Management

March 7th, 2018 12:00pm - 1:30pm Add to my calendar

Participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when we don’t feel like it

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