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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence

The Training is Cancelled

Location: Stoneham Public Library, 431 Main St, Stoneham, MA 02180

Categories: Leadership/Management

June 22nd, 2018 10:00am - 11:30am Add to my calendar

Participants will learn skills for providing 5-star service in

person and on the telephone, strategies for dealing with

difficult customers, and tips for providing excellent service

even when we don’t feel like it.

Download the File