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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Customer Service Excellence : Reaching Down Deep

Location: 10 Mudge Way Reed Room, Bedford, MA 01730

Categories: Leadership/Management

December 18th, 2019 10:30am - 12:00pm Add to my calendar

Participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when we don’t feel like it.

 

EVALUATION

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