Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu

MIIA is a Membership Service of the Massachusetts
Municipal
Association

I Pay Your Salary:Responding to Difficult Situations with Residents, Patrons and Customers.

Location: 10 Mudge Way Reed Room, Bedford, MA 01730

Categories: Leadership/Management

December 19th, 2019 2:00pm - 3:30pm Add to my calendar

Participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when we don’t feel like it.

 

EVALUATION

Download the File

Registration

Register by filling out the form below:





* Denotes Required Field