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MIIA is a Membership Service of the Massachusetts
Municipal
Association

I Pay Your Salary:Responding to Difficult Situations with Residents, Patrons and Customers.

Location: 10 Mudge Way Reed Room, Bedford, MA 01730

Categories: Leadership/Management

December 19th, 2019 2:00pm - 3:30pm Add to my calendar

Participants will learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when we don’t feel like it.

 

EVALUATION

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Registration

This course is no longer accepting registrations because the date of this course has passed.