In today’s world, where stress is at an all-time high, people (e.g. patrons, visitors) can take their frustrations out on the municipal employees who are trying to meet their needs.
This can be distressing and impact one’s mental health. This session will consider how today’s unique pressures have thrown many into a perpetual Fight or Flight Response and what that challenge means for employees. We’ll look at how the Escalation Process itself works, the importance of boundary and limit setting, the value of word choice and tone awareness, cultivating a mindset that focuses on the problem, not the ‘personality’, the art of active listening and other strategies to help maintain safety, professionalism, self-care, and a collaborative outcome.
Duration 60-120 minutes.
Contact your MIIA Wellness Representative to discuss requests for specific programming.
We are celebrating a fun and unusual holiday with a challenge for you to engage in. There are three easy steps to participate. First, choose your favorite option that you’d like to try. Second, take a picture of yourself doing the activity. This program is open to all employees and spouses. Any employee or spouse who participates will be entered into the raffle. For every ten submissions there will be a raffle winner!
View Details
