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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Expert Communication : Skills for Working Effectively with Others

Online

Categories: Webinar

July 9th, 2020 2:00pm - 3:00pm Add to my calendar

Expert communicators are influential, productive, resourced, and get more of what they want and need. Sounds good, doesn’t it? Attend this training to increase your communication competence. This seminar explores the three parts of sending a message, the three components of active listening, positive statements, persuasion, inserting safety into difficult conversations and how to avoid avoidance.

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