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Training Catalog

Our training program is designed to help reduce risk, contain costs, protect assets and ensure the overall safety of your workforce and community. All are free and the leaders are recognized experts in their field. For maximum accessibility and convenience, we provide training onsite and online. Contact your Risk Manager with any questions or comments about our program.Welcome to the MIIA Risk Management Catalog.

The courses listed here have been separated into 6 categories: Driver Training, EAP - Employee Assistance Program (Employees), EAP - Employee Assistance Program (Managers), Law Enforcement Liability, Leadership/Management and Safety/Technical. Check the box for the training category you are interested in to view available trainings and formats. Click the following links to submit onsite training requests for EAP, MIIA Training and Simulator.

Aerial Lift Safety, Operations & Rescue Techniques - Offered by North American Training Solutions

Aerial Lift Safety, Operations & Rescue Techniques - Offered by North American Training Solutions

Onsite

Tags: Safety/Technical

Safe operations of hydraulic lift systems will be explained and evaluated.

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AHERA Awareness - Asbestos Hazard Emergency Response Act

AHERA Awareness - Asbestos Hazard Emergency Response Act

Onsite

Tags: Safety/Technical

AHERA requires that schools maintain ACM in good condition. This includes identifying asbestos-containing materials, development of a management plan, reinspections, performing response actions, and recordkeeping requirements.

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Anger Management: When Tempers Flare

Anger Management: When Tempers Flare

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It’s not good for business when employees are aggressive with co-workers, management or customers.

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Back Injury Prevention Training

Back Injury Prevention Training

Onsite

Tags: Safety/Technical

Participants will learn preventative lifting techniques, safe postures and best practices for material handling.

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Best Practices in Meeting Facilitation

Best Practices in Meeting Facilitation

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Communicating effectively is a skill that requires a lifelong commitment to self-awareness, practice, and heeding feedback from others.

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Bloodborne Pathogens Training

Bloodborne Pathogens Training

Onsite

Tags: Safety/Technical

This session will address the knowledge needed to recognize, evaluate, and control the potential exposures to bloodborne pathogens.

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Bringing Out the Best in People: Positive Management Techniques

Bringing Out the Best in People: Positive Management Techniques

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Are you tired of managing weakness and focusing on performance deficits? Would you like a more positive team atmosphere?

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Bucket Truck Safety - Requires hands on participation

Bucket Truck Safety - Requires hands on participation

Onsite

Tags: Safety/Technical

Improve operations and safety training for operators and ground workers. This training is offered through Cranes 101.

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Chainsaw- Hazard & Danger Cutting with Storm Cleanup

Chainsaw- Hazard & Danger Cutting with Storm Cleanup

Onsite

Tags: Safety/Technical

This training is offered through North American Training Solutions This course specifically meets the challenges of trees found in high-risk environments. Many workers are often required to use chainsaws in high-risk environments such as during or after storms.

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Chain Saw Safety

Chain Saw Safety

Onsite

Tags: Safety/Technical

Two- day overview of chainsaw operations taught by Bill Girard of Custom Cut Hardwood

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Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

We all have experience conducting ourselves with a high level of professionalism, yet the need to be politically correct can create feelings of uncertainty.

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Communicating So Employees Will Listen

Communicating So Employees Will Listen

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Great managers know that their success is directly related to their ability to influence others.

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Compassion Fatigue: Resiliency for Caregivers

Compassion Fatigue: Resiliency for Caregivers

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Helping professionals are all at risk of experiencing compassion fatigue from the very work they do and love.

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Competent Person Training: Excavation and Trenching

Competent Person Training: Excavation and Trenching

Onsite

Tags: Safety/Technical

Learn key trenching and excavation topics to keep your site safe. This course is offered through the New England Water Works Association

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Confined Space Awareness Training

Confined Space Awareness Training

Onsite

Tags: Safety/Technical

This training covers the requirements of the OSHA Permit-Required confined space regulations with respect to 29 CFR 1910.146 (General Industry) and 29 CFR 1926 Subpart AA (Construction).

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Confined Space Awareness Training

Confined Space Awareness Training

Onsite

Tags: Safety/Technical

Learn how to problem solve and build skills around working in and around permit required confined spaces.

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Continuous Growth Mindset

Continuous Growth Mindset

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Gone are the days of, ‘If it isn’t broke, don’t fix it.’

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Creating a Culture of Caring and Community in the Workplace

Creating a Culture of Caring and Community in the Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

How we feel at work, and about work, has a lot to do with organizational culture.

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Creating the Respectful Workplace

Creating the Respectful Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It is generally understood in business that collaboration and teamwork create better outcomes, streamlines systems, ensures best practices, and improves employee morale.

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Crisis Management Awareness: Tips, Techniques and Strategies

Crisis Management Awareness: Tips, Techniques and Strategies

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

They say hope is not a plan but being ready is.

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Critical Incidents: Developing Your Crisis Management Skills

Critical Incidents: Developing Your Crisis Management Skills

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Seventy percent of adults in the U.S. will experience at least one traumatic event in their lives.

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Cultivating Mindfulness in Everyday Life

Cultivating Mindfulness in Everyday Life

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Mindfulness is the simple act of being aware.

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Cultural Awareness and Diversity

Cultural Awareness and Diversity

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Why does cultural sensitivity matter to us today?

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Customer Service Excellence: Reaching Down Deep

Customer Service Excellence: Reaching Down Deep

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.

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De-escalation Techniques for Municipal Employees

De-escalation Techniques for Municipal Employees

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

This session offers a skill-based approach to conflict resolution within today’s municipal environment by focusing on learning ways to keep conversations from becoming unhinged.

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Department of Transportation (DOT) Mandated Drug and Alcohol Training For Managers & Supervisors

Department of Transportation (DOT) Mandated Drug and Alcohol Training For Managers & Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

The purpose of the DOT regulations is “to prevent, through deterrence and detection, alcohol and controlled substance users from performing safety-sensitive functions.”

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Diversity Awareness: Moving Toward a Bias Conscious Future

Diversity Awareness: Moving Toward a Bias Conscious Future

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It is no secret that we live in an increasingly diverse world and society.

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Drawing a Line: Boundaries in the Workplace

Drawing a Line: Boundaries in the Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

There are different kinds of boundaries – physical, emotional, verbal. And they play as much of a role in the workplace as they do in our personal lives.

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Drug and Alcohol Awareness: What Managers Need to Know

Drug and Alcohol Awareness: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Addiction among employees is one of the most difficult issues that employers encounter.

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Electrical Hazard Awareness Training - Offered through North American Training Solutions

Electrical Hazard Awareness Training - Offered through North American Training Solutions

Onsite

Tags: Safety/Technical

Attendees will learn knowledge, and techniques required by tree workers to work safely around outside electrical hazards such as high-voltage power lines and related components.

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Embracing Stress: The New Science of Stress

Embracing Stress: The New Science of Stress

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

You can’t open a newspaper, magazine or web page without seeing messages that stress is bad for your health.

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Emergency Vehicle Operator Course (EVOC)

Emergency Vehicle Operator Course (EVOC)

Onsite

Tags: Driver Training

Improve driving skills using courses replicating various police operations.

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Emotional Intelligence at Work

Emotional Intelligence at Work

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s most successful organizations and effective leaders draw not merely from their cognitive banks, but from their relational skills.

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Excavation and Trench Safety Awareness – Your Responsibilities Under the Law!

Excavation and Trench Safety Awareness – Your Responsibilities Under the Law!

Onsite

Tags: Safety/Technical

This training will cover the applicable regulations and standards, as well the roles and responsibilities of your town, city, municipality, and all personnel with respect to safe excavation work.

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Executing Strategy

Executing Strategy

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Implementing plans and execution can often be challenging in any business

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Expert Communication: Skills for Working Effectively with Others

Expert Communication: Skills for Working Effectively with Others

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Expert communicators are influential, productive, resourced, and get more of what they want and need.

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From Private to Public Sector: Navigating the Transition

From Private to Public Sector: Navigating the Transition

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

The private and public sector are very different types of environments, each with their own set of financial considerations, norms, expectations and internal processes.

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Harassment Prevention: What Managers Need to Know

Harassment Prevention: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers and supervisors have special responsibilities and liabilities with respect to sexual harassment in the workplace.

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Hazard Communication

Hazard Communication

Onsite

Tags: Safety/Technical

This training covers the required elements of the OSHA regulations to prevent harm from the use of hazardous chemicals in the workplace.

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Heat Illness Prevention

Heat Illness Prevention

Onsite

Tags: Safety/Technical

Working in hot conditions isn’t just difficult — it’s dangerous. As temperatures rise, so does the risk of heat illness.

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Heat Illness Prevention and Ladder Training

Heat Illness Prevention and Ladder Training

Onsite

Tags: Safety/Technical

This is a combined training which will address heat illness as well as ladder safety

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Hot Works- State of MA Approved- Offered  annually on a Regional basis

Hot Works- State of MA Approved- Offered annually on a Regional basis

Onsite

Tags: Safety/Technical

Hot work is any work process that involves heat, spark, or flame that is capable of starting fires or explosions. Examples include, but are not limited to, welding, cutting, grinding, soldering, heat treating, hot riveting, torch-applied roofing, abrasive blasting, and powder-driven fasteners.

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How to Conduct an Internal Discrimination Complaint Investigation- Offered virtually several times a year

How to Conduct an Internal Discrimination Complaint Investigation- Offered virtually several times a year

Virtual

Tags: Leadership/Management

What are your responsibilities as an employer to conduct an internal discrimination complaint investigation?

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Incident Investigation Training

Incident Investigation Training

Onsite

Tags: Safety/Technical

All incidents – regardless of size or impact – need to be investigated. This session is intended to discuss basic incident investigation techniques AFTER a scene is made safe and aid is rendered to ill or injured personnel.

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Job Safety Analysis (JSA)

Job Safety Analysis (JSA)

Onsite

Tags: Safety/Technical

A job hazard analysis is a technique that focuses on job tasks as a way to identify hazards before they occur.

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Juveniles and Policing in Massachusetts-  Offered regionally onsite and virtual

Juveniles and Policing in Massachusetts- Offered regionally onsite and virtual

Prerecorded

Tags: Law Enforcement Liability

The model policy and its application to all things juvenile!

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Legal and Liability Update

Legal and Liability Update

Prerecorded

Tags: Leadership/Management, Law Enforcement Liability

Annual update for police professionals taught by Attorney John Scheft, of Law Enforcement Dimensions

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Lockout/ Tagout (Hazardous Energy Control)

Lockout/ Tagout (Hazardous Energy Control)

Onsite

Tags: Safety/Technical

Lockout Tagout is more formally known as "hazardous energy control."This course identifies the required elements of the OSHA regulations to prevent exposure to the release of hazardous energy while performing service or maintenance on machinery or equipment.

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Management Training for the New Manager

Management Training for the New Manager

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

This program will address the basic elements of management for the new manager.

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Managing Challenges in the  Workplace: From Problem to Productive

Managing Challenges in the Workplace: From Problem to Productive

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Challenges are increasingly affecting America’s workforce

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Managing Challenging Situations

Managing Challenging Situations

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

From time to time, we all must deal with people and situations that we find challenging; public service employees certainly face their fair share.

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Managing Driver Fatigue

Managing Driver Fatigue

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Taking to the road at all hours is part of the call to duty, but around-the-clock shifts can create health and social struggles for employees, and a unique set of challenges for managers.

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Managing Reasonable Accommodations in the Workplace- Offered virtually several times a year

Managing Reasonable Accommodations in the Workplace- Offered virtually several times a year

Virtual

Tags: Leadership/Management

An employee may make a request for a religious, disability or pregnancy accommodation. How do I handle these accommodation requests?

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Managing the Multigenerational Workforce

Managing the Multigenerational Workforce

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

When considering workplace diversity, most people think of race, religion and ethnicity.

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Meeting the Challenge of First Amendment Auditors (municipal and law enforcement)

Meeting the Challenge of First Amendment Auditors (municipal and law enforcement)

Prerecorded

Tags: Leadership/Management, Law Enforcement Liability

Most citizens are well-meaning municipal government supporters. However, there are some citizens who, driven by our internet culture, seek to provoke a reaction on videotape by municipal employees.

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Mental Health Awareness: Busting the Myths

Mental Health Awareness: Busting the Myths

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

According to the Center for Disease Control, in the United States, almost half of adults will experience a mental illness during their lifetime.

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Negotiating Workplace Conflict

Negotiating Workplace Conflict

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Conflict is a part of everyday work life that most of us would like to avoid.

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OSHA 10 Training – 2 Day Training  - Construction -  Scheduled Regionally

OSHA 10 Training – 2 Day Training - Construction - Scheduled Regionally

Onsite

Tags: Safety/Technical

Participants learn hazard identification, avoidance, control and prevention in the construction industry.

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Overcoming Departmental Divisions

Overcoming Departmental Divisions

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When most people think of “customer service,” they think of customers, clients, and people they serve outside their organization.

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Performance Discussions: Timely Feedback and Performance Appraisals

Performance Discussions: Timely Feedback and Performance Appraisals

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

A key ingredient to effective management is honest, direct communication about an employee’s performance.

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Permit-Required Confined Spaces 29 CFR 1910.146

Permit-Required Confined Spaces 29 CFR 1910.146

Prerecorded

Tags: Safety/Technical

This course is taught at an awareness level with the target audience being municipal workers, supervisors, managers, safety officers, human resources, and personnel who may, after receiving additional training, become members of a confined space rescue team.

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Police Mental Health Intervention with Citizens

Police Mental Health Intervention with Citizens

Prerecorded

Tags: Law Enforcement Liability

Understanding the legal and communication approaches that work with Emotionally Disturbed People (EDPs)

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Post-Compliant Internal Affairs Investigations

Post-Compliant Internal Affairs Investigations

Prerecorded

Tags: Law Enforcement Liability

The simple, form-driven way to a legal and fair Internal Affairs process

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Preventing and Addressing Discrimination and Harassment in the Workplace- Offered virtually several times a year

Preventing and Addressing Discrimination and Harassment in the Workplace- Offered virtually several times a year

Virtual

Tags: Leadership/Management

Learn the latest developments in the employment discrimination arena.

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Psychological First Aid for Managers and Supervisors

Psychological First Aid for Managers and Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It's common knowledge among leaders that knowing your employees is a good idea.

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Riding the Waves of Workplace Uncertainty and Change

Riding the Waves of Workplace Uncertainty and Change

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

In today’s fast-paced work environment, employees face frequent and often unpredictable changes.

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Safety National Online Driver Training Program

Safety National Online Driver Training Program

Prerecorded

Tags: Driver Training

Online driver training program consists of 5 available programs Fire - EVOC Fire (2.5-hours) Police - EVOC Police (2.5-hours) Ambulance/EMS - EVOC Ambulance (2.5-hours), DPW - Defensive Driving (3.5-hours) Other Municipal Drivers - Attention and Distraction Choose the one that best fits your driver training needs.

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Simulator Training

Simulator Training

Onsite

Tags: Driver Training

Experience a variety of scenarios and conditions typical to emergency response situations with our driving simulator.

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Slips, Trips and Falls

Slips, Trips and Falls

Onsite

Tags: Safety/Technical

This training addresses the factors and hazards associated with slips trips and falls.

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Social Media Awareness in the Workplace

Social Media Awareness in the Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

This interactive discussion explores the blurring of our social and professional worlds due to technology.

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Special Topics in Supervisory Skills Program for DPW Foreman/Supervisors

Special Topics in Supervisory Skills Program for DPW Foreman/Supervisors

Virtual

Tags: Leadership/Management

This is a 4- part virtual training series for DPW Foremen/ Supervisors.

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Special Topics in Supervisory Skills Program for New Supervisors  - 4 Series Program offered regionally several times a year

Special Topics in Supervisory Skills Program for New Supervisors - 4 Series Program offered regionally several times a year

Virtual

Tags: Leadership/Management

This is a 4- part Training Series for Non DPW Supervisors

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The Healthy Employee, The Healthy Employer

The Healthy Employee, The Healthy Employer

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We all know just how important health is. But, how often do we consider its key role in today's workplace?

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The Opioid Epidemic: What Employees Need to Know

The Opioid Epidemic: What Employees Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s opioid crisis is impacting today’s workplace like never before.

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The Opioid Epidemic: What Managers Need to Know

The Opioid Epidemic: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We know that employees can bring their personal problems to work with them.

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Working in the Multigenerational Workplace

Working in the Multigenerational Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When considering workplace diversity, most people think of race, religion, and ethnicity.

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Workplace Discrimination and Harassment Awareness

Workplace Discrimination and Harassment Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

This session heightens participants’ awareness of harassment in the workplace

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Workplace Uncertainty: Managing Through Change

Workplace Uncertainty: Managing Through Change

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Change in the workplace has become a way of life.

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Workplace Violence Prevention Awareness

Workplace Violence Prevention Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers play a significant role in keeping their workplace safe from violence.

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Work Zone Safety for Public Works Highway and Police

Work Zone Safety for Public Works Highway and Police

Prerecorded

Tags: Safety/Technical

This course is designed for municipal workers and police officers who work on or near roadways. The course focuses on the MA DOT Work Zone Safety Guidelines for Temporary Traffic Control and refers to the Manual for Uniform Traffic Control Devices (MUTCD) with MA DOT amendments. Participants will watch a video developed by the MA Department of Labor Standards that addresses the safe and effective use of law enforcement personnel in roadway work zones.

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Work Zone Safety Training

Work Zone Safety Training

Onsite

Tags: Safety/Technical

This course is taught by Stay Safe Traffic Products, It presents an overview of various roadway work zone protection procedures.

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