Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu
Back to Full Menu

Training Catalog

Our training program is designed to help reduce risk, contain costs, protect assets and ensure the overall safety of your workforce and community. All are free and the leaders are recognized experts in their field. For maximum accessibility and convenience, we provide training onsite and online. Contact your Risk Manager with any questions or comments about our program.

(AHERA) Awareness Training- Asbestos Hazard Emergency Response Act

(AHERA) Awareness Training- Asbestos Hazard Emergency Response Act

Self-directed

Tags: MIIA Tech Talks

Prior to the implementation of the Operation & Maintenance provisions of the management plan(s)’, all members of a school system’s maintenance and custodial staff (custodians, electricians, heating/air conditioning engineers, plumbers, etc.) who may work in a building that contains Asbestos Containing Building Materials (ACBM) must receive awareness training of at least 2 hours, whether or not they are required to work with ACBM. New custodial and maintenance employees shall be trained within 60 days after commencement of employment.

View Details
Adjusting Through COVID: A Moment in Time

Adjusting Through COVID: A Moment in Time

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

We've certainly heard it many times now, but our present pandemic has banished us from our comfort zones in ways we could have never imagined.

View Details
Anger Management: When Tempers Flare

Anger Management: When Tempers Flare

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It’s not good for business when employees are aggressive with co-workers, management or customers. Both managers and HR professionals are spending more time addressing the issue of employee outbursts.

View Details
Asbestos Awareness*

Asbestos Awareness*

Onsite/Virtual

Tags: Safety/Technical

Learn how to better manage a facility with asbestos.

View Details
Back Injury Prevention Training- Hoover Health Enterprises, LLC

Back Injury Prevention Training- Hoover Health Enterprises, LLC

Onsite/Virtual

Tags: Safety/Technical

Participants will learn preventative lifting techniques, safe postures and best practices for material handling.

View Details
Back Injury Prevention/Ergonomics Training Quadrant Health Strategies, Inc.

Back Injury Prevention/Ergonomics Training Quadrant Health Strategies, Inc.

Onsite/Virtual

Tags: Safety/Technical

Program addresses the challenges of prolonged postures (sitting/standing/bending) as well as material handling activities such as lifting and shoveling.

View Details
Best Practices in Meeting Faclitation

Best Practices in Meeting Faclitation

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Communicating effectively is a skill that requires a lifelong commitment to self-awareness, practice, and heeding feedback from others.

View Details
Bringing Out the Best in People: Positive Management Techniques

Bringing Out the Best in People: Positive Management Techniques

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Are you tired of managing weakness and focusing on performance deficits? Would you like a more positive team atmosphere?

View Details
Bucket Truck Safety

Bucket Truck Safety

Onsite/Virtual

Tags: Safety/Technical

Improve operations and safety training for operators and ground workers.

View Details
Chain Saw Debris and Storm Clean Up

Chain Saw Debris and Storm Clean Up

Onsite/Virtual

Tags: Safety/Technical

An overview of safe hazard removal operations.

View Details
Chain Saw Felling

Chain Saw Felling

Onsite/Virtual

Tags: Safety/Technical

More advanced course for those who participated in Chain Saw Safety Training.

View Details
Chain Saw Safety

Chain Saw Safety

Onsite/Virtual

Tags: Safety/Technical

An overview of safe chain saw operations.

View Details
Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

We all have experience conducting ourselves with a high level of professionalism, yet the need to be politically correct can create feelings of uncertainty.

View Details
Communicating So Employees Will Listen

Communicating So Employees Will Listen

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Great managers know that their success is directly related to their ability to influence others.

View Details
Compassion Fatigue: Resiliency for Caregivers

Compassion Fatigue: Resiliency for Caregivers

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Helping professionals are all at risk of experiencing compassion fatigue from the very work they do and love.

View Details
Competent Person Training: Excavation and Trenching

Competent Person Training: Excavation and Trenching

Onsite/Virtual

Tags: Safety/Technical

Learn key trenching and excavation topics to keep your site safe.

View Details
Confined Space Entry and Rescue Training

Confined Space Entry and Rescue Training

Onsite/Virtual

Tags: Safety/Technical

Learn how to problem solve and build skills around working in and around permit required confined spaces.

View Details
Continuous Growth Mindset

Continuous Growth Mindset

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Gone are the days of, ‘If it isn’t broke, don’t fix it.’

View Details
Control of Hazardous Energy - Lockout/Tagout (LO/TO)

Control of Hazardous Energy - Lockout/Tagout (LO/TO)

Self-directed

Tags: MIIA Tech Talks

LO/TO has been one of OSHA’s Top10 most cited regulations for several years. This course will include: the elements of a lockout/tagout program; identifying the types of energy addressed by a LO/TO program; review of the seven steps of shutdown and five steps to return a piece of equipment or machine to operation; authorized and affected employees; understanding that the written Lockout/Tagout Program is not the procedure for releasing energy of the equipment/machinery, and the MA Department of Labor Standards LO/TO templates.

View Details
Creating the Respectful Workplace: Meeting Halfway

Creating the Respectful Workplace: Meeting Halfway

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Each of us would like to be thought of as an employee who positively contributes not only to the bottom dollar, but also to the over-all workplace culture.

View Details
Critical Incidents: Developing Your Crisis Management Skills

Critical Incidents: Developing Your Crisis Management Skills

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Seventy percent of adults in the U.S. will experience at least one traumatic event in their lives. We go to work each day expecting to be safe.

View Details
Cultivating Mindfulness in Everyday Life

Cultivating Mindfulness in Everyday Life

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Mindfulness is the simple act of being aware.

View Details
Cultural Awareness and Diversity

Cultural Awareness and Diversity

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Why does cultural sensitivity matter to us today?

View Details
Current Legal Issues for Law Enforcement

Current Legal Issues for Law Enforcement

Onsite/Virtual

Tags: Safety/Technical

Stay current with the latest legal updates.

View Details
Customer Service Excellence: Reaching Down Deep

Customer Service Excellence: Reaching Down Deep

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.

View Details
Dealing with an Angry Public in a Post-Covid Environment: Best Practices for Municipalities

Dealing with an Angry Public in a Post-Covid Environment: Best Practices for Municipalities

Onsite/Virtual

In today’s world, where stress is at an all-time high, people (e.g. patrons, visitors) can take their frustrations out on the municipal employees who are trying to meet their needs.

View Details
Dealing with Difficult People: Enhancing Your Interpersonal Skills

Dealing with Difficult People: Enhancing Your Interpersonal Skills

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Participants in this seminar learn and practice specific techniques for dealing with difficult people and situations.

View Details
Deescalation Techniques for Municipal Employees

Deescalation Techniques for Municipal Employees

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

This session offers a skill-based approach to conflict resolution within today’s municipal environment by focusing on learning ways to keep conversations from becoming unhinged.

View Details
Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

The purpose of the DOT regulations is “to prevent, through deterrence and detection, alcohol and controlled substance users from performing safety-sensitive functions.”

View Details
Disaster Preparedness Training for Municipalities

Disaster Preparedness Training for Municipalities

Onsite/Virtual

Tags: Safety/Technical

Practice how to assess and control hazards during a storm response.

View Details
Discrimination Prevention Best Practices: How Things Go Wrong: How to Make Things Go Right

Discrimination Prevention Best Practices: How Things Go Wrong: How to Make Things Go Right

Onsite/Virtual

Tags: Leadership/Management

Learn the latest developments in the employment discrimination arena.

View Details
Diversity Awareness: Moving Toward a Bias Conscious Future

Diversity Awareness: Moving Toward a Bias Conscious Future

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It is no secret that we live in an increasingly diverse world and society.

View Details
Drawing a Line: Boundaries in the Workplace

Drawing a Line: Boundaries in the Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

There are different kinds of boundaries – physical, emotional, verbal. And they play as much of a role in the workplace as they do in our personal lives.

View Details
Drug and Alcohol Awareness: What Managers Need to Know

Drug and Alcohol Awareness: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Addiction among employees is one of the most difficult issues that employers encounter.

View Details
Electrical Hazard Awareness Training

Electrical Hazard Awareness Training

Onsite/Virtual

Tags: Safety/Technical

Avoid deadly encounters, lost production time and legal problems.

View Details
Embracing Stress: The New Science of Stress

Embracing Stress: The New Science of Stress

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

You can’t open a newspaper, magazine or web page without seeing messages that stress is bad for your health.

View Details
Embracing the New Normal

Embracing the New Normal

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Is COVID-19 something we want to 'embrace'? Well, perhaps what we want to embrace -- accept -- is that this is our reality right now.

View Details
Emergency Readiness and High Angle Rescue

Emergency Readiness and High Angle Rescue

Onsite/Virtual

Tags: Safety/Technical

Learn techniques to handle most likely emergency scenarios.

View Details
Emergency Vehicle Operator Course (EVOC)

Emergency Vehicle Operator Course (EVOC)

Onsite

Tags: Driver Training

Improve driving skills using courses replicating various police operations.

View Details
Emotional Intelligence at Work

Emotional Intelligence at Work

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s most successful organizations and effective leaders draw not merely from their cognitive banks, but from their relational skills.

View Details
Expert Communication: Skills for Working Effectively with Others

Expert Communication: Skills for Working Effectively with Others

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Expert communicators are influential, productive, resourced, and get more of what they want and need. Sounds good, doesn’t it?

View Details
From Private to Public Sector: Navigating the Transition

From Private to Public Sector: Navigating the Transition

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

The private and public sector are very different types of environments, each with their own set of financial considerations, norms, expectations and internal processes.

View Details
Harassment Prevention: What Managers Need to Know

Harassment Prevention: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers and supervisors have special responsibilities and liabilities with respect to sexual harassment in the workplace.

View Details
Hazard Communication for Employers That Use Hazardous Chemicals

Hazard Communication for Employers That Use Hazardous Chemicals

Self-directed

Tags: MIIA Tech Talks

Employers that have hazardous chemicals in their workplaces are required by OSHA’s Hazard Communication Standard (29 CFR 1910.1200) to implement a written hazard communication program. The program must include labels on containers of hazardous chemicals, safety data sheets (SDSs) for hazardous chemicals, and training for workers. Each employer must also describe in a written program how it will meet the requirements of the HCS in each of these areas.

View Details
Job Hazard Analysis and Incident /Accident Investigation

Job Hazard Analysis and Incident /Accident Investigation

Self-directed

Tags: MIIA Tech Talks

This course covers an introduction to basic incident investigation procedures and describes analytical techniques. Safety officers, human resources personnel, department directors, and others in management positions will benefit from participating in this course.

View Details
Management Training for the New Manager

Management Training for the New Manager

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

This program will address the basic elements of management for the new manager.

View Details
Managing Driver Fatigue

Managing Driver Fatigue

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Taking to the road at all hours is part of the call to duty, but around-the-clock shifts can create health and social struggles for employees, and a unique set of challenges for managers.

View Details
Managing the Multigenerational Workforce

Managing the Multigenerational Workforce

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Today’s four separate generations have unique backgrounds and distinctive talents that they bring to the workplace. This seminar helps managers to capitalize on the strengths of employees of varied ages, and merge the generations into an effective work team.

View Details
Managing the Troubled Employee

Managing the Troubled Employee

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Mental health issues are increasingly affecting America’s workforce.

View Details
Mental Health Awareness

Mental Health Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

According to the Center for Disease Control, in the United States, almost half of adults will experience a mental illness during their lifetime.

View Details
Negotiating Workplace Conflict

Negotiating Workplace Conflict

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Conflict is a part of everyday work life that most of us would like to avoid.

View Details
Onsite Driver Training

Onsite Driver Training

Onsite

Tags: Driver Training

Classroom/pratical training to improve driving skills.

View Details
OSHA 10 Training – 2 Day Training

OSHA 10 Training – 2 Day Training

Onsite/Virtual

Tags: Safety/Technical

Participants learn hazard identification, avoidance, control and prevention in the construction industry.

View Details
Overcoming Departmental Divisions

Overcoming Departmental Divisions

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When most people think of “customer service,” they think of customers, clients, and people they serve outside their organization.

View Details
Performance Discussions: Timely Feedback and Performance Appraisals

Performance Discussions: Timely Feedback and Performance Appraisals

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

A key ingredient to effective management is honest, direct communication about an employee’s performance.

View Details
Permit-Required Confined Spaces 29 CFR 1910.146

Permit-Required Confined Spaces 29 CFR 1910.146

Self-directed

Tags: MIIA Tech Talks

This course is taught at an awareness level with the target audience being municipal workers, supervisors, managers, safety officers, human resources, and personnel who may, after receiving additional training, become members of a confined space rescue team.

View Details
Planning for Safety: for Supervisors and Managers

Planning for Safety: for Supervisors and Managers

Onsite/Virtual

Tags: Safety/Technical

Learn the overall value of compliance with OSHA regulations.

View Details
Preventing and Addressing Workplace Discrimination

Preventing and Addressing Workplace Discrimination

Onsite/Virtual

Tags: Leadership/Management

Learn how to appropriately respond to potential workplace discrimination.

View Details
Problem to Productive: Effective Management of Challenging Employee Situations

Problem to Productive: Effective Management of Challenging Employee Situations

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers spend the majority of their time handling personnel challenges. Wouldn’t you like your time freed up to attend to what’s most important, rather than what’s pressing?

View Details
Psychological First Aid for Managers and Supervisors

Psychological First Aid for Managers and Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It's common knowledge among leaders that knowing your employees is a good idea.

View Details
Riding the Waves of Workplace Uncertainty and Change

Riding the Waves of Workplace Uncertainty and Change

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

In today’s fast-paced work environment, employees face frequent and often unpredictable changes.

View Details
Simulator Training

Simulator Training

Onsite

Tags: Driver Training

Experience a variety of scenarios and conditions typical to emergency response situations with our driving simulator.

View Details
Social Media Awareness in the Workplace

Social Media Awareness in the Workplace

Online

Tags: Employee Assistance Program (Employees)

This interactive discussion explores the blurring of our social and professional worlds due to technology.

View Details
Solutions to the Challenges of Shift Work

Solutions to the Challenges of Shift Work

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Twenty million Americans work hours other than 9 to 5.

View Details
Succeeding as a Foreman Series (Parts 1-5)

Succeeding as a Foreman Series (Parts 1-5)

Onsite/Virtual

Tags: Leadership/Management

Review and discuss the skills needed to be a successful foreman.

View Details
The Healthy Employee, The Healthy Employer

The Healthy Employee, The Healthy Employer

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We all know just how important health is. But, how often do we consider its key role in today's workplace?

View Details
The Opioid Epidemic: What Employees Need to Know

The Opioid Epidemic: What Employees Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s opioid crisis is impacting today’s workplace like never before.

View Details
The Opioid Epidemic: What Managers Need to Know

The Opioid Epidemic: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We know that employees can bring their personal problems to work with them.

View Details
Work Zone Safety for Public Works Highway and Police

Work Zone Safety for Public Works Highway and Police

Self-directed

Tags: MIIA Tech Talks

This course is designed for municipal workers and police officers who work on or near roadways. The course focuses on the MA DOT Work Zone Safety Guidelines for Temporary Traffic Control and refers to the Manual for Uniform Traffic Control Devices (MUTCD) with MA DOT amendments. Participants will watch a video developed by the MA Department of Labor Standards that addresses the safe and effective use of law enforcement personnel in roadway work zones.

View Details
Work Zone Safety Training

Work Zone Safety Training

Onsite/Virtual

Tags: Safety/Technical

An overview of various roadway work zone protection procedures.

View Details
Working in the Multigenerational Workplace

Working in the Multigenerational Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When considering workplace diversity, most people think of race, religion, and ethnicity.

View Details
Workplace Discrimination and Harassment Awareness

Workplace Discrimination and Harassment Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

This seminar heightens participants’ awareness of harassment in the workplace.

View Details
Workplace Uncertainty: Managing Through Change

Workplace Uncertainty: Managing Through Change

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Change in the workplace has become a way of life.

View Details
Workplace Violence Prevention Awareness

Workplace Violence Prevention Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers play a significant role in keeping their workplace safe from violence.

View Details
“I Pay You Salary”, Responding to Difficult Situations with The Public

“I Pay You Salary”, Responding to Difficult Situations with The Public

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

From time to time, we all have to deal with people and situations that we find challenging; public service employees certainly face their fair share.

View Details