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Training Catalog

Our training program is designed to help reduce risk, contain costs, protect assets and ensure the overall safety of your workforce and community. All are free and the leaders are recognized experts in their field. For maximum accessibility and convenience, we provide training onsite and online. Contact your Risk Manager with any questions or comments about our program.

AHERA Awareness - Asbestos Hazard Emergency Response Act

AHERA Awareness - Asbestos Hazard Emergency Response Act

Onsite

Tags: Safety/Technical

AHERA requires that schools maintain ACM in good condition. This includes identifying asbestos-containing materials, development of a management plan, reinspections, performing response actions, and recordkeeping requirements.

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Anger Management: When Tempers Flare

Anger Management: When Tempers Flare

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It’s not good for business when employees are aggressive with co-workers, management or customers. Both managers and HR professionals are spending more time addressing the issue of employee outbursts.

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Back Injury Prevention Training

Back Injury Prevention Training

Onsite

Tags: Safety/Technical

Participants will learn preventative lifting techniques, safe postures and best practices for material handling.

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Best Practices in Meeting Facilitation

Best Practices in Meeting Facilitation

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Communicating effectively is a skill that requires a lifelong commitment to self-awareness, practice, and heeding feedback from others.

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Bias Free Policing

Bias Free Policing

Onsite/Virtual

Tags: Safety/Technical, Law Enforcement Liability

This training will address the legal and social importance as well as the practical application of bias free policing.

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Bloodborne Pathogens Training

Bloodborne Pathogens Training

Onsite

Tags: Safety/Technical

This session will address the knowledge needed to recognize, evaluate, and control the potential exposures to bloodborne pathogens.

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Bringing Out the Best in People: Positive Management Techniques

Bringing Out the Best in People: Positive Management Techniques

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Are you tired of managing weakness and focusing on performance deficits? Would you like a more positive team atmosphere?

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Bucket Truck Safety

Bucket Truck Safety

Onsite

Tags: Safety/Technical

Improve operations and safety training for operators and ground workers. This training is offered through Cranes 101.

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Chain Saw Safety

Chain Saw Safety

Onsite

Tags: Safety/Technical

An overview of safe chain saw operations. This training is offered by Forest Applications

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Chainsaw- Hazard & Danger Cutting with Storm Cleanup

Chainsaw- Hazard & Danger Cutting with Storm Cleanup

Onsite

Tags: Safety/Technical

This training is offered through North Atlantic Training Solutions This course specifically meets the challenges of trees found in high-risk environments. Many workers are often required to use chainsaws in high-risk environments such as during or after storms.

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Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Civility and Inclusion: Essential Ingredients for the Healthy Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

We all have experience conducting ourselves with a high level of professionalism, yet the need to be politically correct can create feelings of uncertainty.

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Communicating So Employees Will Listen

Communicating So Employees Will Listen

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Great managers know that their success is directly related to their ability to influence others.

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Compassion Fatigue: Resiliency for Caregivers

Compassion Fatigue: Resiliency for Caregivers

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Helping professionals are all at risk of experiencing compassion fatigue from the very work they do and love.

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Competent Person Training: Excavation and Trenching

Competent Person Training: Excavation and Trenching

Onsite

Tags: Safety/Technical

Learn key trenching and excavation topics to keep your site safe. This course is offered through the New England Water Works Association

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Confined Space Awareness

Confined Space Awareness

Onsite

Tags: Safety/Technical

This training covers the requirements of the OSHA Permit-Required Confined Space regulations with respect to 29 CFR 1910.146 (General Industry) and 29 CFR 1926 Subpart AA (Construction).

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Continuous Growth Mindset

Continuous Growth Mindset

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Gone are the days of, ‘If it isn’t broke, don’t fix it.’

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Creating the Respectful Workplace: Meeting Halfway

Creating the Respectful Workplace: Meeting Halfway

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Each of us would like to be thought of as an employee who positively contributes not only to the bottom dollar, but also to the over-all workplace culture.

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Critical Incidents: Developing Your Crisis Management Skills

Critical Incidents: Developing Your Crisis Management Skills

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Seventy percent of adults in the U.S. will experience at least one traumatic event in their lives. We go to work each day expecting to be safe.

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Cultivating Mindfulness in Everyday Life

Cultivating Mindfulness in Everyday Life

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Mindfulness is the simple act of being aware.

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Cultural Awareness and Diversity

Cultural Awareness and Diversity

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Why does cultural sensitivity matter to us today?

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Current Legal Issues for Law Enforcement

Current Legal Issues for Law Enforcement

Onsite/Virtual

Tags: Safety/Technical, Law Enforcement Liability

Stay current with the latest legal updates. This course is taught by Attorney John Scheft, Law Enforcement Dimensions

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Customer Service Excellence: Reaching Down Deep

Customer Service Excellence: Reaching Down Deep

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.

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Dealing with an Angry Public in a Post-Covid Environment: Best Practices for Municipalities

Dealing with an Angry Public in a Post-Covid Environment: Best Practices for Municipalities

Onsite/Virtual

In today’s world, where stress is at an all-time high, people (e.g. patrons, visitors) can take their frustrations out on the municipal employees who are trying to meet their needs.

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Dealing with Difficult People: Enhancing Your Interpersonal Skills

Dealing with Difficult People: Enhancing Your Interpersonal Skills

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Participants in this seminar learn and practice specific techniques for dealing with difficult people and situations.

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Deescalation Techniques for Municipal Employees

Deescalation Techniques for Municipal Employees

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

This session offers a skill-based approach to conflict resolution within today’s municipal environment by focusing on learning ways to keep conversations from becoming unhinged.

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Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

The purpose of the DOT regulations is “to prevent, through deterrence and detection, alcohol and controlled substance users from performing safety-sensitive functions.”

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Diversity Awareness: Moving Toward a Bias Conscious Future

Diversity Awareness: Moving Toward a Bias Conscious Future

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It is no secret that we live in an increasingly diverse world and society.

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Drawing a Line: Boundaries in the Workplace

Drawing a Line: Boundaries in the Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

There are different kinds of boundaries – physical, emotional, verbal. And they play as much of a role in the workplace as they do in our personal lives.

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Drug and Alcohol Awareness: What Managers Need to Know

Drug and Alcohol Awareness: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Addiction among employees is one of the most difficult issues that employers encounter.

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Duty to Intervene

Duty to Intervene

Online

Tags: Safety/Technical, Law Enforcement Liability

One of the most salient features of police reform in Massachusetts is a newly codified “duty to intervene.”

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Electrical Hazard Awareness Training

Electrical Hazard Awareness Training

Onsite

Tags: Safety/Technical

Avoid deadly encounters, lost production time and legal problems.

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Embracing Stress: The New Science of Stress

Embracing Stress: The New Science of Stress

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

You can’t open a newspaper, magazine or web page without seeing messages that stress is bad for your health.

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Emergency Vehicle Operator Course (EVOC)

Emergency Vehicle Operator Course (EVOC)

Onsite

Tags: Driver Training

Improve driving skills using courses replicating various police operations.

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Emotional Intelligence at Work

Emotional Intelligence at Work

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s most successful organizations and effective leaders draw not merely from their cognitive banks, but from their relational skills.

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Excavation and Trench Safety Awareness: Your Responsibilities Under the Law

Excavation and Trench Safety Awareness: Your Responsibilities Under the Law

Onsite

Tags: Safety/Technical

Excavation cave-in and trench collapse pose the greatest risk to workers’ lives. Are you doing enough to protect your workers and the public in and around excavations? This training will cover the applicable regulations and standards, as well the roles and responsibilities of your town, city, municipality, and all personnel with respect to safe excavation work.

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Expert Communication: Skills for Working Effectively with Others

Expert Communication: Skills for Working Effectively with Others

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Expert communicators are influential, productive, resourced, and get more of what they want and need. Sounds good, doesn’t it?

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First Amendment Audit Training For Municipal Employees

First Amendment Audit Training For Municipal Employees

Online

Tags: Safety/Technical, Law Enforcement Liability

Most citizens are well meaning municipal government supporters. However, there are some citizens who, driven by our internet culture, seek to provoke a reaction on videotape by municipal employees.

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From Private to Public Sector: Navigating the Transition

From Private to Public Sector: Navigating the Transition

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

The private and public sector are very different types of environments, each with their own set of financial considerations, norms, expectations and internal processes.

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Harassment Prevention: What Managers Need to Know

Harassment Prevention: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers and supervisors have special responsibilities and liabilities with respect to sexual harassment in the workplace.

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Hazard Communication and PPE

Hazard Communication and PPE

Onsite

Tags: Safety/Technical

This full day training will address topics related to both hazard communication and personal protective equipment use.

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Heat Illness Prevention

Heat Illness Prevention

Onsite/Virtual

Tags: Safety/Technical

Working in hot conditions isn’t just difficult — it’s dangerous. As temperatures rise, so does the risk of heat illness.

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Heat Illness Prevention and Ladder Training

Heat Illness Prevention and Ladder Training

Onsite/Virtual

Tags: Safety/Technical

This is a combined training which will address heat illness as well as ladder safety

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Hot Works- State of MA Approved

Hot Works- State of MA Approved

Onsite

Tags: Safety/Technical

Hot work is any work process that involves heat, spark, or flame that is capable of starting fires or explosions. Examples include, but are not limited to, welding, cutting, grinding, soldering, heat treating, hot riveting, torch applied roofing, abrasive blasting, and powder driven fasteners.

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How to Conduct an Internal Discrimination Complaint Investigation

How to Conduct an Internal Discrimination Complaint Investigation

Onsite/Virtual

Tags: Public Officials Liability

What are your responsibilities as an employer to conduct an internal discrimination complaint investigation?

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Incident Investigation Training

Incident Investigation Training

Onsite/Virtual

Tags: Safety/Technical

All incidents – regardless of size or impact – need to be investigated. The process looks beyond what happened to discover why it happened. This allows you to identify and correct shortcomings in your safety and health management programs and hopefully, prevent them from happening again.

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Job Safety Analysis (JSA)

Job Safety Analysis (JSA)

Onsite/Virtual

Tags: Safety/Technical

A job hazard analysis is a technique that focuses on job tasks as a way to identify hazards before they occur. It focuses on the relationship between the worker, the task, the tools, and the work environment. Ideally, after uncontrolled hazards are identified, steps must be identified to eliminate or reduce them to an acceptable risk level.

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Management Training for the New Manager

Management Training for the New Manager

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

This program will address the basic elements of management for the new manager.

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Managing Driver Fatigue

Managing Driver Fatigue

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Taking to the road at all hours is part of the call to duty, but around-the-clock shifts can create health and social struggles for employees, and a unique set of challenges for managers.

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Managing Reasonable Accommodations in the Workplace

Managing Reasonable Accommodations in the Workplace

Online

Tags: Public Officials Liability

An employee may make a request for a religious, disability or pregnancy accommodation. How do I handle these accommodation requests?

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Managing the Multigenerational Workforce

Managing the Multigenerational Workforce

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Today’s four separate generations have unique backgrounds and distinctive talents that they bring to the workplace. This seminar helps managers to capitalize on the strengths of employees of varied ages, and merge the generations into an effective work team.

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Managing the Troubled Employee

Managing the Troubled Employee

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Mental health issues are increasingly affecting America’s workforce.

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Mental Health Awareness

Mental Health Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

According to the Center for Disease Control, in the United States, almost half of adults will experience a mental illness during their lifetime.

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Negotiating Workplace Conflict

Negotiating Workplace Conflict

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Conflict is a part of everyday work life that most of us would like to avoid.

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Onsite Driver Training

Onsite Driver Training

Onsite

Tags: Driver Training

Classroom/pratical training to improve driving skills.

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OSHA 10 Training – 2 Day Training  - Construction

OSHA 10 Training – 2 Day Training - Construction

Onsite

Tags: Safety/Technical, OSHA, Training

Participants learn hazard identification, avoidance, control and prevention in the construction industry.

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Overcoming Departmental Divisions

Overcoming Departmental Divisions

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When most people think of “customer service,” they think of customers, clients, and people they serve outside their organization.

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Performance Discussions: Timely Feedback and Performance Appraisals

Performance Discussions: Timely Feedback and Performance Appraisals

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

A key ingredient to effective management is honest, direct communication about an employee’s performance.

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Police Mental Health Intervention

Police Mental Health Intervention

Online

Tags: Safety/Technical, Law Enforcement Liability

This training will cover identification, understanding, de-escalation, and intervention by police officers with emotionally disturbed people (EDP) — including 123, §§ 12, 18, and 35. Attendees will receive a model policy on de-escalation.

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Preventing and Addressing Discrimination and Harassment in the Workplace

Preventing and Addressing Discrimination and Harassment in the Workplace

Online

Tags: Leadership/Management, Public Officials Liability

Learn the latest developments in the employment discrimination arena. This training is one of 3 discrimination trainings offered on a rotating basis 4 times annually.

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Problem to Productive: Effective Management of Challenging Employee Situations

Problem to Productive: Effective Management of Challenging Employee Situations

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers spend the majority of their time handling personnel challenges. Wouldn’t you like your time freed up to attend to what’s most important, rather than what’s pressing?

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Psychological First Aid for Managers and Supervisors

Psychological First Aid for Managers and Supervisors

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

It's common knowledge among leaders that knowing your employees is a good idea.

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Riding the Waves of Workplace Uncertainty and Change

Riding the Waves of Workplace Uncertainty and Change

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

In today’s fast-paced work environment, employees face frequent and often unpredictable changes.

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Simulator Training

Simulator Training

Onsite

Tags: Driver Training, Training

Experience a variety of scenarios and conditions typical to emergency response situations with our driving simulator.

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Slips, Trips and Falls

Slips, Trips and Falls

Onsite/Virtual

Tags: Workers' Compensation

Slips, trips and falls may seem like small hazards, however, for some employees these hazards could be deadly. According to the Bureau of Labor Statistics, over 1,000 workers die each year as a result of a slip, trip, or fall and countless other mild or serious injuries resulting in days away from work. In the construction industry, slips, trips, and falls account for 37 percent of all fatal injuries on a job site.

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Snowblower Safety Training

Snowblower Safety Training

Onsite

Tags: Safety/Technical, Training

A review of basic safety regarding snowblower use and shoveling.

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Social Media Awareness in the Workplace

Social Media Awareness in the Workplace

Online

Tags: Employee Assistance Program (Employees)

This interactive discussion explores the blurring of our social and professional worlds due to technology.

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Solutions to the Challenges of Shift Work

Solutions to the Challenges of Shift Work

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Twenty million Americans work hours other than 9 to 5.

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Special Topics in Supervisory Skills Program

Special Topics in Supervisory Skills Program

Online

Tags: Leadership/Management

This is a 4- part Training Series for Supervisors

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Special Topics in Supervisory Skills Program for DPW Foreman/Supervisors

Special Topics in Supervisory Skills Program for DPW Foreman/Supervisors

Online

Tags: Leadership/Management

This is a 4- part virtual training series for DPW Foremen/ Supervisors.

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The Healthy Employee, The Healthy Employer

The Healthy Employee, The Healthy Employer

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We all know just how important health is. But, how often do we consider its key role in today's workplace?

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The Opioid Epidemic: What Employees Need to Know

The Opioid Epidemic: What Employees Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

Today’s opioid crisis is impacting today’s workplace like never before.

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The Opioid Epidemic: What Managers Need to Know

The Opioid Epidemic: What Managers Need to Know

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

We know that employees can bring their personal problems to work with them.

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Work Zone Safety Training

Work Zone Safety Training

Onsite

Tags: Safety/Technical, Training

An overview of various roadway work zone protection procedures. This course is taught by Stay Safe Traffic Products, Inc.

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Working in the Multigenerational Workplace

Working in the Multigenerational Workplace

Onsite/Virtual

Tags: Employee Assistance Program (Employees)

When considering workplace diversity, most people think of race, religion, and ethnicity.

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Workplace Uncertainty: Managing Through Change

Workplace Uncertainty: Managing Through Change

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Change in the workplace has become a way of life.

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Workplace Violence Prevention Awareness

Workplace Violence Prevention Awareness

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

Managers play a significant role in keeping their workplace safe from violence.

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“I Pay You Salary”, Responding to Difficult Situations with The Public

“I Pay You Salary”, Responding to Difficult Situations with The Public

Onsite/Virtual

Tags: Employee Assistance Program (Managers)

From time to time, we all have to deal with people and situations that we find challenging; public service employees certainly face their fair share.

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