Our training program is designed to help reduce risk, contain costs, protect assets and ensure the overall safety of your workforce and community. All are free and the leaders are recognized experts in their field. For maximum accessibility and convenience, we provide training onsite and online. Contact your Risk Manager with any questions or comments about our program.Welcome to the MIIA Risk Management Catalog.
The courses listed here have been separated into 6 categories: Driver Training, EAP - Employee Assistance Program (Employees), EAP - Employee Assistance Program (Managers), Law Enforcement Liability, Leadership/Management and Safety/Technical. Check the box for the training category you are interested in to view available trainings and formats. Click the following links to submit onsite training requests for EAP, MIIA Training and Simulator.
Safe operations of hydraulic lift systems will be explained and evaluated.
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AHERA requires that schools maintain ACM in good condition. This includes identifying asbestos-containing materials, development of a management plan, reinspections, performing response actions, and recordkeeping requirements.
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Anger is a natural human emotion.
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It’s not good for business when employees are aggressive with co-workers, management or customers.
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Participants will learn preventative lifting techniques, safe postures and best practices for material handling.
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This session will address the knowledge needed to recognize, evaluate, and control the potential exposures to bloodborne pathogens.
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Are you tired of managing weakness and focusing on performance deficits? Would you like a more positive team atmosphere?
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Improve operations and safety training for operators and ground workers. This training is offered through Cranes 101.
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It is generally understood in business that collaboration and teamwork create better outcomes, streamlines systems, ensures best practices, and improves employee morale.
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This training is offered through North American Training Solutions This course specifically meets the challenges of trees found in high-risk environments. Many workers are often required to use chainsaws in high-risk environments such as during or after storms.
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Two- day overview of chainsaw operations taught by Bill Girard of Custom Cut Hardwood
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We all have experience conducting ourselves with a high level of professionalism, yet the need to be politically correct can create feelings of uncertainty.
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Effective managers know that their success is directly related to their ability to influence others.
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Helping professionals are all at risk of experiencing compassion fatigue from the very work they do and love.
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Learn key trenching and excavation topics to keep your site safe. This course is offered through the New England Water Works Association
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This training covers the requirements of the OSHA Permit-Required confined space regulations with respect to 29 CFR 1910.146 (General Industry) and 29 CFR 1926 Subpart AA (Construction).
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Learn how to problem solve and build skills around working in and around permit required confined spaces.
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They say hope is not a plan but being ready is.
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Seventy percent of adults in the U.S. will experience at least one traumatic event in their lives.
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Why does cultural sensitivity matter to us today?
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Everyone knows and appreciates excellent customer service when they receive it, and most of us want to provide excellent service ourselves.
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This session offers a skill-based approach to conflict resolution within today’s municipal environment by focusing on learning ways to keep conversations from becoming unhinged.
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The purpose of the DOT regulations is “to prevent, through deterrence and detection, alcohol and controlled substance users from performing safety-sensitive functions.”
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It is no secret that we live in an increasingly diverse world and society.
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There are different kinds of boundaries – physical, emotional, verbal. And they play as much of a role in the workplace as they do in our personal lives.
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Addiction among employees is one of the most difficult issues that employers encounter.
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Attendees will learn knowledge, and techniques required by tree workers to work safely around outside electrical hazards such as high-voltage power lines and related components.
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Improve driving skills using courses replicating various police operations.
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Today’s most successful organizations and effective leaders draw not merely from their cognitive banks, but from their relational skills.
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This training will cover the applicable regulations and standards, as well the roles and responsibilities of your town, city, municipality, and all personnel with respect to safe excavation work.
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Expert communicators are influential, productive, resourced, and get more of what they want and need.
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Implementing plans and execution can often be challenging in any business
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Since Massachusetts legalized table gambling in 2011 and online gaming in 2023, there has been a noticeable increase in individuals facing challenges related to gambling.
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Managers and supervisors have special responsibilities and liabilities with respect to sexual harassment in the workplace.
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This training covers the required elements of the OSHA regulations to prevent harm from the use of hazardous chemicals in the workplace.
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Working in hot conditions isn’t just difficult — it’s dangerous. As temperatures rise, so does the risk of heat illness.
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This is a combined training which will address heat illness as well as ladder safety
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What are your responsibilities as an employer to conduct an internal discrimination complaint investigation?
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All incidents – regardless of size or impact – need to be investigated. This session is intended to discuss basic incident investigation techniques AFTER a scene is made safe and aid is rendered to ill or injured personnel.
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When most people think of "customer service," they think of customers, clients, and people they serve outside their organization.
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A job hazard analysis is a technique that focuses on job tasks as a way to identify hazards before they occur.
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The model policy and its application to all things juvenile!
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Annual update for police professionals taught by Attorney John Scheft, of Law Enforcement Dimensions
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This program will address the basic elements of management for the new manager.
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Challenges are increasingly affecting America’s workforce
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An employee may make a request for a religious, disability or pregnancy accommodation. How do I handle these accommodation requests?
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When considering workplace diversity, most people think of race, religion and ethnicity.
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Most citizens are well-meaning municipal government supporters. However, there are some citizens who, driven by our internet culture, seek to provoke a reaction on videotape by municipal employees.
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Conflict is a part of everyday work life that most of us would like to avoid.
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Participants learn hazard identification, avoidance, control and prevention in the construction industry.
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A key ingredient to effective management is honest, direct communication about an employee’s performance.
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This course is taught at an awareness level with the target audience being municipal workers, supervisors, managers, safety officers, human resources, and personnel who may, after receiving additional training, become members of a confined space rescue team.
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Understanding the legal and communication approaches that work with Emotionally Disturbed People (EDPs)
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The simple, form-driven way to a legal and fair Internal Affairs process
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Learn the latest developments in the employment discrimination arena.
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In today’s fast-paced work environment, employees face frequent and often unpredictable changes.
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Online driver training program consists of 5 available programs Fire - EVOC Fire (2.5-hours) Police - EVOC Police (2.5-hours) Ambulance/EMS - EVOC Ambulance (2.5-hours), DPW - Defensive Driving (3.5-hours) Other Municipal Drivers - Attention and Distraction Choose the one that best fits your driver training needs.
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Experience a variety of scenarios and conditions typical to emergency response situations with our driving simulator.
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This training addresses the factors and hazards associated with slips trips and falls.
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This is a 4- part virtual training series for DPW Foremen/ Supervisors.
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This is a 4- part virtual Training Series Supervisors
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When considering workplace diversity, most people think of race, religion, and ethnicity.
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This session heightens participants’ awareness of harassment in the workplace
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Change in the workplace has become a way of life.
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This course is taught by Stay Safe Traffic Products, It presents an overview of various roadway work zone protection procedures.
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