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MIIA is a Membership Service of the Massachusetts
Municipal
Association

Training Catalog

Our training program is designed to help reduce risk, contain costs, protect assets and ensure the overall safety of your workforce and community. All are free and the leaders are recognized experts in their field. For maximum accessibility and convenience, we provide training onsite and online. Contact your Risk Manager with any questions or comments about our program.

2017 Current Legal Issues for Law Enforcement

2017 Current Legal Issues for Law Enforcement

Onsite

Tags: Safety/Technical

Stay current with the latest legal updates.

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A.L.I.C.E. Train the Trainer*

A.L.I.C.E. Train the Trainer*

Onsite

Tags: Special Request

Learn skills and strategies, that bridge the gap between the time a violent school event begins and law enforcement arrives.

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Anger Management 101: Tips for Managers When Tempers Flare

Anger Management 101: Tips for Managers When Tempers Flare

Onsite

Tags: Employee Assistance Program (EAP) Management

Both Managers and HR professionals are spending more time addressing the issue of employee outbursts. Not only is this a considerable amount of time to waste, but it also causes stress, lowers morale, and hampers performance. Attend this seminar to learn strategies to help your employees express themselves more appropriately.

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Asbestos Awareness*

Asbestos Awareness*

Onsite

Tags: Special Request

Learn how to better manage a facility with asbestos.

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Ask Don’t Tell, and Other Successful Communication Strategies for Managers

Ask Don’t Tell, and Other Successful Communication Strategies for Managers

Onsite

Tags: Employee Assistance Program (EAP) Management

Managers attending this seminar learn deliberate communication strategies to increase their sphere of influence. Topics to be covered include effectively sending and receiving messages, delivering feedback without resistance, motivating others to adapt and creating a respectful workplace.

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Back Injury Prevention/Ergonomics Training Quadrant Health Strategies, Inc.

Back Injury Prevention/Ergonomics Training Quadrant Health Strategies, Inc.

Onsite

Tags: Safety/Technical

Program addresses the challenges of prolonged postures (sitting/standing/bending) as well as material handling activities such as lifting and shoveling.

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Back Injury Prevention Training- Hoover Health Enterprises, LLC

Back Injury Prevention Training- Hoover Health Enterprises, LLC

Onsite

Tags: Safety/Technical

Participants will learn preventative lifting techniques, safe postures and best practices for material handling.

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Best Practices to Facilitate Meetings

Best Practices to Facilitate Meetings

Onsite

Tags: Employee Assistance Program (EAP) Management

This seminar addresses the question: Why are some meetings engaging and fun? We explore the value of meetings, your role as facilitator or meeting member, and what you can do to keep energy up.

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Bringing Out the Best in People: Positive Management Techniques

Bringing Out the Best in People: Positive Management Techniques

Onsite

Tags: Employee Assistance Program (EAP) Management

This seminar provides managers with tools for identifying and focusing on their employees’ talents and strengths. The ratio of positive to negative feedback is examined as a motivator vs. de-motivator. Additionally, managers explore how to be the positive workplace contagion and how to engage others through positivity.

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Bucket Truck Safety

Bucket Truck Safety

Onsite

Tags: Safety/Technical

Improve operations and safety training for operators and ground workers.

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Chain Saw Debris and Storm Clean Up

Chain Saw Debris and Storm Clean Up

Onsite

Tags: Safety/Technical

An overview of safe hazard removal operations.

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Chain Saw Felling

Chain Saw Felling

Onsite

Tags: Safety/Technical

More advanced course for those who participated in Chain Saw Safety Training.

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Chain Saw Safety

Chain Saw Safety

Onsite

Tags: Safety/Technical

An overview of safe chain saw operations.

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Competent Person Training: Excavation and Trenching

Competent Person Training: Excavation and Trenching

Onsite

Tags: Safety/Technical

Learn key trenching and excavation topics to keep your site safe.

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Confined Space Entry and Rescue Training

Confined Space Entry and Rescue Training

Onsite

Tags: Safety/Technical

Learn how to problem solve and build skills around working in and around permit required confined spaces.

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Creating the Respectful Workplace: Meeting Halfway

Creating the Respectful Workplace: Meeting Halfway

Onsite

Tags: Employee Assistance Program (EAP) Management

This seminar focuses on respectful communication: the things we can do to create and perpetuate a respectful work environment. We also examine behavior that detracts from the desired workplace environment.

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Creating the Respectful Workplace: Meeting Halfway

Creating the Respectful Workplace: Meeting Halfway

Onsite

Tags: Employee Assistance Program (EAP)

This seminar focuses on respectful communication: the things we can do to create and perpetuate a respectful work environment. We also examine behavior that detracts from the desired workplace environment.

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Critical Incidents: Developing Your Crisis Management Skills

Critical Incidents: Developing Your Crisis Management Skills

Onsite

Tags: Employee Assistance Program (EAP) Management

When a trauma occurs in the workplace, our sense of safety can be shattered. In the aftermath, employees need supportive leadership. This seminar provides managers with tools for navigating the workplace after a traumatic event, and techniques for handling their own feelings and emotions.

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Customer Service Excellence: Reaching Down Deep

Customer Service Excellence: Reaching Down Deep

Onsite

Tags: Employee Assistance Program (EAP)

Participants learn skills for providing 5-star service in person and on the telephone, strategies for dealing with difficult customers, and tips for providing excellent service even when they don’t feel like it.

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Dealing with Difficult People: Enhancing Your Interpersonal Skills

Dealing with Difficult People: Enhancing Your Interpersonal Skills

Onsite

Tags: Employee Assistance Program (EAP)

Participants in this seminar learn and practice specific techniques for dealing with difficult people and situations.

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Decreasing Danger in the Workplace: Drug and Alcohol Awareness

Decreasing Danger in the Workplace: Drug and Alcohol Awareness

Onsite

Tags: Employee Assistance Program (EAP) Management

Addiction among employees is one of the most difficult issues that employers encounter. This seminar provides participants with knowledge about the disease of addiction, signs and symptoms of substance abuse in the workplace, and information about treatment options.

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Department of Transportation (DOT) Drug and Alcohol Education for Employees

Department of Transportation (DOT) Drug and Alcohol Education for Employees

Onsite

Tags: Employee Assistance Program (EAP)

Participants in this training learn about specific rules that apply to their positions, as well as the effects of substance abuse in the workplace. Using case studies, participants are able to put themselves in their supervisor's shoes to determine how to apply the DOT "Reasonable Suspicion" regulations.

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Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Department of Transportation (DOT) Mandated Drug and Alcohol Training for Managers and Supervisors

Onsite

Tags: Employee Assistance Program (EAP) Management

Participants in this seminar learn how to recognize signs of substance abuse as job and performance problems and DOT violations, constructively address these problems with employees, identify employee appearance and behaviors that trigger reasonable suspicion drug tests, and implement the organization’s substance abuse policies.

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Disaster Preparedness Training for Municipalities

Disaster Preparedness Training for Municipalities

Onsite

Tags: Safety/Technical

Practice how to assess and control hazards during a storm response.

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Discrimination Prevention Best Practices: How Things Go Wrong: How to Make Things Go Right

Discrimination Prevention Best Practices: How Things Go Wrong: How to Make Things Go Right

Onsite

Tags: Leadership/Management

Learn the latest developments in the employment discrimination arena.

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DOT Drug and Alcohol Training for Managers and Supervisors

DOT Drug and Alcohol Training for Managers and Supervisors

Onsite

Tags: Safety/Technical

Recognize signs of job and performance problems from substance abuse and learn how to address these issues.

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Electrical Hazard Awareness Training

Electrical Hazard Awareness Training

Onsite

Tags: Safety/Technical

Avoid deadly encounters, lost production time and legal problems.

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Emergency Readiness and High Angle Rescue

Emergency Readiness and High Angle Rescue

Onsite

Tags: Safety/Technical

Learn techniques to handle most likely emergency scenarios.

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Emergency Vehicle Operator Course (EVOC)

Emergency Vehicle Operator Course (EVOC)

Onsite

Tags: Driver Training/EVOC

Improve driving skills using courses replicating various police operations.

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Expert Communication: Communication Skills for Working Effectively with Others

Expert Communication: Communication Skills for Working Effectively with Others

Onsite

Tags: Employee Assistance Program (EAP)

This seminar explores the three parts of sending a message, the three components of active listening, positive statements, persuasion, inserting safety into difficult conversations and how to avoid avoidance.

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From Problem to Productive: Effective Management of Challenging Employee Situations

From Problem to Productive: Effective Management of Challenging Employee Situations

Onsite

Tags: Employee Assistance Program (EAP) Management

This seminar explores how managers can address frequent and recurring employee situations such as performance issues and negative behavior. Managers will leave this session with specific strategies for motivating others, addressing personnel challenges, and capitalizing on employees’ talents and strengths.

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Harassment Prevention: What Managers Need to Know Duration 90-120 Minutes

Harassment Prevention: What Managers Need to Know Duration 90-120 Minutes

Onsite

Tags: Employee Assistance Program (EAP) Management

Managers and supervisors have special responsibilities and liabilities with respect to sexual harassment in the workplace. By gaining an understanding of recent court rulings and becoming aware of the impact of their behavior, supervisors learn how to increase their effectiveness with their employees and decrease the likelihood of sexual harassment becoming a problem in their department.

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Hoisting 2A License Renewal Course*

Hoisting 2A License Renewal Course*

Onsite

Tags: Special Request

Review related laws and regulations governing excavation operations in Massachusetts and discuss the importance of the operator’s manual and knowing the risks associated with construction.

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Hoisting License Renewal Training 4E or  4G*

Hoisting License Renewal Training 4E or 4G*

Onsite

Tags: Special Request

Participate in training to renew your existing license.

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“I Pay You Salary”, Responding to Difficult Situations with Residents, Patrons and Customers

“I Pay You Salary”, Responding to Difficult Situations with Residents, Patrons and Customers

Onsite

Tags: Employee Assistance Program (EAP)

From time to time, we all have to deal with people and situations that we find challenging; public service employees certainly face their fair share. Participants in this seminar will learn specific techniques for defusing and resolving difficult situations with residents

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Let’s Face It: Coping with Workplace Conflict

Let’s Face It: Coping with Workplace Conflict

Onsite

Tags: Employee Assistance Program (EAP)

This seminar reframes conflict as an opportunity for understanding and growth. Participants will discover their own blocks to resolving conflict, understand their conflict negotiation style, and learn keys to successful conflict resolution.

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Management 101: Management Training for the Newer Manager

Management 101: Management Training for the Newer Manager

Onsite

Tags: Employee Assistance Program (EAP) Management

This program will address the basic elements of management for the new manager. Topics include transitioning to the managerial role, communication skills for managers, and supervising troubled employees.

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Managing Driver Fatigue

Managing Driver Fatigue

Onsite

Tags: Employee Assistance Program (EAP)

Taking to the road at all hours is part of the call to duty, but around-the-clock shifts can create health and social struggles for employees, and a unique set of challenges for managers. This practical seminar will offer tried and true suggestions on how to manage fatigue and other common problems associated with working multiple shifts.

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Managing Job-Related Fatigue

Managing Job-Related Fatigue

Onsite

Tags: Employee Assistance Program (EAP)

Twenty million Americans work hours other than 9 to 5. These evening and night shifts create health and social struggles for employees, and a unique set of challenges for managers. This practical seminar offers tried and true suggestions on how to manage fatigue and other common problems associated with shift work.

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Managing the Multigenerational Workforce

Managing the Multigenerational Workforce

Onsite

Tags: Employee Assistance Program (EAP) Management

Today’s four separate generations have unique backgrounds and distinctive talents that they bring to the workplace. This seminar helps managers to capitalize on the strengths of employees of varied ages, and merge the generations into an effective work team.

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Managing the Troubled Employee

Managing the Troubled Employee

Onsite

Tags: Employee Assistance Program (EAP) Management

This seminar helps build the manager’s competence and confidence when faced with a troubled employee. Additionally, managers leave the seminar with a clear understanding of when and how to intervene.

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Onsite Driver Training

Onsite Driver Training

Onsite

Tags: Driver Training/EVOC

Classroom/pratical training to improve driving skills.

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OSHA 10 Training – 2 Day Training

OSHA 10 Training – 2 Day Training

Onsite

Tags: Safety/Technical

Participants learn hazard identification, avoidance, control and prevention in the construction industry.

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Overcoming Departmental Divisions: Repairing Relations and Communication Between Departments

Overcoming Departmental Divisions: Repairing Relations and Communication Between Departments

Onsite

Tags: Employee Assistance Program (EAP)

In this training, participants learn how to say “No” without causing offense, good techniques for staying calm in the face of even the worst workplace conflict, and how to listen so that you’re really hearing what’s going on.

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Performance Discussions: Timely Feedback and Performance Appraisals

Performance Discussions: Timely Feedback and Performance Appraisals

Onsite

Tags: Employee Assistance Program (EAP) Management

This session addresses the entire process of employee appraisal, including writing and setting goals with employees, evaluating employees’ performance, and strategies for communicating bad news. Participants leave with specific steps and skills for effective employee appraisal.

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Planning for Safety: for Supervisors and Managers

Planning for Safety: for Supervisors and Managers

Onsite

Tags: Safety/Technical

Learn the overall value of compliance with OSHA regulations.

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Preventing and Addressing Workplace Discrimination

Preventing and Addressing Workplace Discrimination

Onsite

Tags: Leadership/Management

Learn how to appropriately respond to potential workplace discrimination.

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Preventing Workplace Harassment and Discrimination

Preventing Workplace Harassment and Discrimination

Onsite

Tags: Employee Assistance Program (EAP)

This seminar heightens participants’ awareness of harassment in the workplace. Federal laws, State laws and company policies that protect workers from harassment are discussed.

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Riding the Waves of Workplace Uncertainty and Change

Riding the Waves of Workplace Uncertainty and Change

Onsite

Tags: Employee Assistance Program (EAP)

This workshop explains normal reactions to change and uncertainty at work, and provides techniques that help decrease the negative impact of stress caused by workplace uncertainty and change.

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Riding the Waves of Workplace Uncertainty and Change: Managing Through Change

Riding the Waves of Workplace Uncertainty and Change: Managing Through Change

Onsite

Tags: Employee Assistance Program (EAP) Management

Change in the workplace has become a way of life. This program discusses strategies for building and maintaining a motivated and productive workforce during times of change.

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Simulator Training

Simulator Training

Onsite

Tags: Driver Training/EVOC

Experience a variety of scenarios and conditions typical to emergency response situations with our driving simulator.

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Social Media @UR Workplace

Social Media @UR Workplace

Online

Tags: Employee Assistance Program (EAP)

This interactive discussion explores the blurring of our social and professional worlds due to technology. We explore the concept of what good can come of using the internet in the workplace, minding your manners when using it, and concepts around policy development and enforcement.

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Solutions to the Challenges of Shift Work

Solutions to the Challenges of Shift Work

Onsite

Tags: Employee Assistance Program (EAP) Management

Twenty million Americans work hours other than 9 to 5. These evening and night shifts create health and social struggles for the employees, and a unique set of challenges for managers.

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Succeeding as a Foreman Series (Parts 1-5)

Succeeding as a Foreman Series (Parts 1-5)

Onsite

Tags: Leadership/Management

Review and discuss the skills needed to be a successful foreman.

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Working in the Multigenerational Workplace

Working in the Multigenerational Workplace

Onsite

Tags: Employee Assistance Program (EAP)

Today’s workplace is perhaps most diverse with regards to age. This seminar will help individuals better understand themselves and the diverse group within which they work.

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Workplace Violence Prevention

Workplace Violence Prevention

Onsite

Tags: Employee Assistance Program (EAP) Management

Managers play a significant role in keeping their workplace safe from violence. By recognizing and acting on these signs, managers can help their organization significantly reduce their risk for workplace violence.

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Work Zone Safety Training

Work Zone Safety Training

Onsite

Tags: Safety/Technical

An overview of various roadway work zone protection procedures.

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