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This Training is Full

Special Topics in Supervisory Skills Program For DPW Foremen/Supervisors (Registration for this session automatically registers you for all four sessions in this series)

Location: Zoom Format (join link will be sent separately) , ,

Categories: Leadership/Management

September 8th, 2022 1:00pm - 2:30pm Add to my calendar

This is a 4- part virtual training series for DPW Foremen/ Supervisors. MIIA Rewards credit will only be awarded for participation in the entire series. Commitment for all 4 sessions is required to participate. 

Series dates- September 8, 15, 22, 29

Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera 

 

SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION

  • Transitioning to foreman or supervisor

  • Stages of skill development

  • Supervising former co-workers

  • Developing self-confidence 

 

SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES

  • Clarifying roles, responsibilities and expectations

  • Decision-making styles

  • Establishing credibility and trust 

 

 SESSION THREE: SUPERVISORY COMMUNICATIONS SKILLS

  •  Effective listening skills
  • Communicating up, down and across your department

  • Good news, bad news and persuasive communication

  • Leadership communication  

 SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES

  •  Following a problem-solving method
  • Dealing with challenging employees

  • Having difficult conversations 

 

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