Session 1- 11/4 Session 2- 11/18 Session 3 - 12/2 Session 4- 12/9
This is a 4- part virtual training series for DPW Foremen/ Supervisors. MIIA Rewards credit will only be awarded for participation in the entire series.
Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera
SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION
Transitioning to foreman or supervisor
Stages of skill development
Supervising former co-workers
Developing self-confidence
SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES
Clarifying roles, responsibilities and expectations
Decision-making styles
Establishing credibility and trust
SESSION THREE: SUPERVISORY COMMUNICATION SKILLS
Effective listening skills
Communicating up, down and across your department
Good news, bad news and persuasive communication
Leadership communication
SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES
Following a problem-solving method
Dealing with challenging employees
Having difficult conversations
