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The Training is Full

Special Topics in Supervisory Skills- (4 part virtual Series- 4 participants per municipality ) Session One

Location: ZOOM FORMAT (join link will be provided), ^, MA *

Categories: Leadership/Management

September 9th, 2021 1:00pm - 2:30pm Add to my calendar

This is a 4- part series. MIIA Rewards credit will only be awarded for participation in the entire series.

 

SESSION DATES ARE  SESSION 1- SEPT 9  SESSION 2- SEPT 16  SESSION 3- SEPT 23  SESSION 4 SEPT 30

Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera 

SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION

  • ·  Transitioning to foreman or supervisor

  • ·  Stages of skill development

  • ·  Supervising former co-workers

  • ·  Developing self-confidence

SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES

  • ·  Clarifying roles, responsibilities and expectations

  • ·  Decision-making styles

  • ·  Establishing credibility and trust

    SESSION THREE: SUPERVISORY COMMUNICATION SKILLS

  • ·  Effective listening skills

  • ·  Communicating up, down and across your department

  • ·  Good news, bad news and persuasive communication

  • ·  Leadership communication

    SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES

  • ·  Following a problem-solving method

  • ·  Dealing with challenging employees

  • ·  Having difficult conversations 

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