This is a 4- part series. MIIA Rewards credit will only be awarded for participation in the entire series.
SESSION DATES ARE SESSION 1- SEPT 9 SESSION 2- SEPT 16 SESSION 3- SEPT 23 SESSION 4 SEPT 30
Registration for session one will automatically register you for all 4 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera
SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION
· Transitioning to foreman or supervisor
· Stages of skill development
· Supervising former co-workers
· Developing self-confidence
SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES
· Clarifying roles, responsibilities and expectations
· Decision-making styles
· Establishing credibility and trust
SESSION THREE: SUPERVISORY COMMUNICATION SKILLS
· Effective listening skills
· Communicating up, down and across your department
· Good news, bad news and persuasive communication
· Leadership communication
SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES
· Following a problem-solving method
· Dealing with challenging employees
· Having difficult conversations
