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The Training is Full

Special Topics in Supervisory Skills Program For DPW Foremen/Supervisors - Session One- 4 sessions 6/8, 15, 22, 29 (virtual) Must be on camera to participate. Registration for Session one automatically registers you for all 4 sessions in this series

Location: , , MA

June 8th, 2022 1:00pm - 2:30pm Add to my calendar

This is a 4- part virtual training series for DPW Foremen/ Supervisors. MIIA Rewards credit will only b awarded for participation in the entire series.

Registration for session one will automatically register you for all 5 sessions. These sessions are very interactive so in order to receive a training certificate, all participants must remain on camera 

 

SESSION ONE: TRANSITIONING TO A SUPERVISORY POSITION

  • ·  Transitioning to foreman or supervisor

  • ·  Stages of skill development

  • ·  Supervising former co-workers

  • ·  Developing self-confidence 

 

SESSION TW0: ESTABLISHING ROLES AND RESPONSIBILITIES

  • ·  Clarifying roles, responsibilities and expectations

  • ·  Decision-making styles

  • ·  Establishing credibility and trust 

 

  1. SESSION THREE: SUPERVISORY COMMUNICATION SKILLS

    • ·  Effective listening skills

    • ·  Communicating up, down and across your department

    • ·  Good news, bad news and persuasive communication

    • ·  Leadership communication 

  1. SESSION FOUR: DEALING WITH CHALLENGING EMPLOYEES

    • ·  Following a problem-solving method

    • ·  Dealing with challenging employees

    • ·  Having difficult conversations 

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